1000HQB Focus on Second Hand Camera.Graphics Card. Computer and 3C Digital products B2C on line E-commerce Platform

Return Policy

Shipping & Return Policy:

Thank you for shopping at 1000hqb.com. We specialize in professionally refurbished and pre-owned cameras and smartphones, thoroughly tested and verified by our technicians before shipping. Whether you’re a photography enthusiast or need a reliable device, we aim to deliver performance and quality at great value.

    • 1. We will ship your item with USPS or DHL, then transit to USPS FedEx, package usually takes 3-10 business day(except holiday);
    • 2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return and your Order ID;
    • 3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, OR you may choose to have a replacement;
    • 4. Buyer is responsible for return shipping cost.

We ship thousands of orders daily all over the United States. Just buy and enjoy our great service, we ship direct to your door. After we dispatch your goods, we will email you a tracking number form the courier company (this will be based on your email preferences). Depending on the chosen courier, there may sometimes be a delay of one working day between dispatching your order from our California warehouse or shipping form China factory and obtaining the shipping tracking number. If you have not received a tracking number from us, it probably means that we have not send out your order yet.

Please be patient.

Before we can dispatch your purchases, we may need to confirm your card issuer, the order processing time would be 1~3working days. We will do our best to keep delays to a minimum. Hope you understand.

Delivery time depends on the shipping method you choose.
(The delivery time starts once the package is dispatched. You will receive an email notification with tracking details once available.)

  • Express Delivery: 3–8 working days

  • Standard Delivery: Approximately 5–10 working days

Note: Delivery times may vary slightly depending on your location and the warehouse used.

RETURNS OR EXCHANGES

We want you to be completely satisfied with your purchases from 1000hqb.com. Our team carefully inspects each product before packaging to ensure the highest customer satisfaction. If you are not satisfied, we gladly accept returns or exchanges.

We offer a 7-day Fast Return or Exchange policy from the date you receive your package, with no need to provide a reason.

How to Request a Return or Exchange

Please contact us or submit a request, and we will do our best to accommodate your needs.

Easy Exchanges:
If you love the item but need a different size, color, or pattern, you may exchange it as long as the desired item is in stock.

Fast Refund:

Please contact us for the return or exchange in advance, and send the original package to our return center to the address we provided. For the refund, you are responsible for all return shipping costs. Please keep us updated for the return tracking number. Your return shipment is 100% your responsibility until we have received it and confirmed it is in the same condition as when sold, with no additional damage or modification. Once all the details are confirmed, the refund will be proceed within 24 hours. Hope you enjoy your shopping experiences with us.

Return Requirements:
Items eligible for return or exchange must:

  • Be in the same condition as when sold

  • Not be used, damaged, or tampered with

  • Be accompanied by the original invoice

Items that do not meet these criteria will not be accepted.

Please send returns to:

303 Industrial Way, Unit 5 | Fallbrook, CA 92028

Phone Number: (+1) 631-746-7627
Recipient: Mr Denis

If you change your mind about the products you have purchased from 1000hqb, we provide 7 days Fast Return or Exchange when you received your package without any reason. You must know the return shipping fee is paid by buyer.

Order Cancellation:
You may cancel your order for a full refund if the cancellation is requested before shipment. Please contact us via email to cancel your order.

Payment:

1. The Most of transaction we accept PayPal and Stripe credit card payment, if you want to make T/T, you need to going to bank make transfer, then send back slip to us, the money must be received within 3 days from the date of purchase, then we will process the order;

2. Please leave note when making the payment if you have any special requests;

3. Orders will be processed instantly and dispatched within 1-2 days, so we do NOT accept any email/message note after you place orders;

4. IMPORTANT! PLEASE READ! Buyers are responsible for import duties, custom fees and taxes, if any. Please check with your country’s custom office to determine the additional costs impose on the item prior to buy.

Customer Services:
We are here to help, 24/7.
If you have any questions or concerns, please email our customer service team. We will respond within 24 hours. If you don’t see a reply, please check your spam/junk folder.

Your satisfaction means everything to us!
If you are happy with your purchase, please leave us positive feedback. If you encounter any issues, contact us first — we’re committed to solving any problems promptly.

Please do not leave negative or neutral feedback without contacting us, especially if your item has not arrived within 30 days, as we have clearly outlined our shipping timeframes above.

Main Menu